Refund policy

Hopefully your order is exactly what you are hoping for. In the event you feel there is an issue with your order, please reach out and email us thegardensoapery@gmail.com you are welcome to send questions regarding any part of this process from start to finish. I'm a nice person ask me!

As everything is homemade we have a little different return policy, which means if your order arrives damaged in shipping, we will help you get the info you need to file and insurance claim with USPS you have 10 days after receiving your item to request this help. Otherwise, we do not allow returns for homemade personal care items. 

Note: all orders are homemade and some orders may come with a substitution such a lip balm in a different flavor if the one you requested was out of stock. You can always add notes to your order at the end if you have suggestions for your second choice.

If there is a delay, you will have received an email with updated information as to why. Usually, a need to make your products. The Garden Soapery is a one-person operation, and everything is made in small batches or made to order.

Damages and issues
Please inspect your order upon receipt in case there is a wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at Thegardensoapery@gmail.com. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Thegardensoapery@gmail.com.